AETHEL
Where Trust Meets Style
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FAQs
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Orders
Shipping
Products
Payments
How do I place an order? ⌄
There is a step by step process is provided in home banner,click it and read it carefully. Fill in your delivery details and confirm the order.
Can I cancel my order? ⌄
Orders can be cancelled before they are shipped. Contact us as soon as possible.
Can I modify my order after placing it? ⌄
Yes, modifications are possible before the order is dispatched.
Will I receive confirmation after ordering? ⌄
Yes, you will receive confirmation once your order is successfully placed.
Is there a limit to how many items I can order? ⌄
No strict limit, but very large orders may require verification.
What if I enter the wrong information? ⌄
Contact us immediately so we can correct it before shipping.
How do I know my order is confirmed? ⌄
You will see an order confirmation message and may receive confirmation via message.
How long does shipping take? ⌄
Delivery usually takes 3–5 working days depending on location.
Do you ship across India? ⌄
Yes, we deliver to most locations across India.
How can I track my order? ⌄
Tracking ID will be provided once your order is shipped.
Do you charge shipping fees? ⌄
Shipping fees is currently free inside kerala.
What happens if delivery fails? ⌄
Our delivery partner will attempt delivery again.
Can I choose a delivery date? ⌄
Currently delivery dates are assigned by the courier service.
Do you ship internationally? ⌄
At the moment we primarily ship within India.
Are your products original? ⌄
We focus on high-quality curated products.
Do products come with warranty? ⌄
Warranty availability depends on the product category.
Do you restock sold-out items? ⌄
Some popular products may be restocked based on demand.
Are product images accurate? ⌄
Yes, we try to ensure images closely match the actual product.
Do you check product quality? ⌄
Yes, products are checked before dispatch.
Are gadgets tested before shipping? ⌄
Yes, gadgets are checked for functionality.
Do you add new products regularly? ⌄
Yes, we regularly update our catalog with new collections.
What payment methods do you accept? ⌄
We accept UPI and other secure payment options.
Is online payment safe? ⌄
Yes, payments are processed through secure gateways.
Do you offer Cash on Delivery? ⌄
COD may be available depending on product and location.
Will I get a payment receipt? ⌄
Yes, payment confirmation is shown after successful payment.
What if my payment fails? ⌄
You can retry the payment or choose another method.
Are there extra payment charges? ⌄
Most payment methods have no additional charges.
Can I pay using UPI apps? ⌄
Yes, most UPI apps are supported.
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